Shipping policy

Shipping Policy

Last Updated: 7/18/26

1. Processing Time

Orders are typically processed within 2-5 business days of purchase. Orders placed on weekends or holidays will begin processing the next business day. You will receive a shipping confirmation email with tracking information once your order ships.

2. Shipping Methods & Timelines

We currently ship to addresses within the United States. Estimated delivery times after processing:

Shipping Method	Estimated Delivery
Standard Shipping	5–8 business days
Expedited Shipping	2–4 business days

Delivery times are estimates and not guaranteed. Delays may occur due to carrier issues, weather, or high order volume.

3. Shipping Costs

Shipping costs are calculated at checkout based on order weight, destination, and selected shipping method. We offer free standard shipping on orders over $75

4. Order Tracking

Once your order ships, you'll receive a tracking number via email. Please allow 24 hours for tracking information to update after shipment.

5. Shipping Restrictions

At this time, we do not ship to international addresses. If you have questions about shipping to a specific location, contact us before placing your order.

6. Lost or Damaged Packages

If your package arrives damaged or you believe it has been lost in transit, contact us at [support email] within 7 days of the expected delivery date so we can assist you.

Truenwell is not responsible for packages that are lost or stolen after being marked "delivered" by the carrier, though we're happy to help you file a claim with the carrier.

7. Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly provided address. If you notice an error immediately after ordering, contact us right away — we cannot guarantee changes once an order has entered processing.