Refund policy

Refund & Return Policy

Last Updated: 7/18/26

Your satisfaction matters to us. Please read our return policy carefully, as it reflects the nature of the products we sell.

1. Due to the Nature of Our Products

For health and safety reasons, we cannot accept returns of opened or used dietary supplement products. This policy protects the safety and integrity of our products for all customers.

2. Unopened Products

If you are not satisfied with your purchase, unopened and unused products may be returned within [30] days of delivery for a refund or exchange, minus original shipping costs.

To start a return:

Contact us at [support email] with your order number and reason for return.
We will provide return instructions and an authorization if applicable.
Ship the item back in its original, unopened packaging.

3. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at [support email] with your order number and photos of the issue. We will provide a replacement or full refund at no additional cost to you.

4. Refunds

Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds will be processed to your original payment method within 5 business days. Please note your bank or card issuer may take additional time to post the refund.

5. Non-Returnable Items

Opened or used products
Products purchased on final sale or clearance
Gift cards

6. Exchanges

We currently only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@treunwell.com