Privacy policy

Privacy Policy

Last Updated: 7/18/26

Truenwell ("we," "us," or "our") operates the website truenwell.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or make a purchase.

1. Information We Collect

Information you provide to us:

Name, email address, shipping and billing address, phone number
Payment information (processed securely through our payment processor — we do not store full card details)
Account information, if you create an account
Communications you send us (customer service inquiries, reviews, etc.)

Information collected automatically:

Device and browser information, IP address
Pages visited, time spent on Site, referring URLs
Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use your information to:

Process and fulfill orders, including shipping and payment processing
Communicate with you about your order, account, or customer service requests
Send marketing communications (only with your consent, where required by law)
Improve our Site, products, and customer experience
Detect and prevent fraud or unauthorized transactions
Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

Service providers: payment processors, shipping carriers, email/SMS marketing platforms, and fulfillment partners who help us operate our business
Legal authorities: when required by law, subpoena, or to protect our rights
Business transfers: in connection with a merger, acquisition, or sale of assets

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

5. Cookies and Tracking

We use cookies and similar technologies to operate our Site, remember your preferences, analyze traffic, and support marketing efforts. You can control cookies through your browser settings, though disabling cookies may affect Site functionality.

6. Your Rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal information
Opt out of marketing communications at any time
Request a copy of the data we hold about you
Object to or restrict certain processing of your data

To exercise these rights, contact us at [insert support email].

California Residents: Under the California Consumer Privacy Act (CCPA), California residents have additional rights regarding their personal information, including the right to know, delete, and opt out of the sale of personal information (we do not sell personal information).

EU/UK Residents: If you are located in the European Economic Area or United Kingdom, you have rights under the GDPR/UK GDPR, including the right to access, rectify, erase, and port your data, as described above.

7. Children's Privacy

Our Site is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us to have it removed.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.